Contact

Follow

©2017 - 2019 Pippa Anderson - The Voice Coach.

PRIVACY POLICY STATEMENT

Pippa Anderson – The Voice Coach

CONTENTS

1. Introduction

2. What is Pippa Anderson – The Voice Coach?

3. Explaining the legal bases I rely on

4. When do I collect your personal data?

5. What sort of personal data do I collect?

6. How and why do I use your personal data?

7. How I protect your personal data

8. How long will I keep your personal data?

9. Who do I share your personal data with?

10. Where your personal data may be processed

11. What are your rights over your personal data?

12. How can you stop the use of your personal data for direct marketing?

13. Contacting the Regulator

14. If you live outside the UK

15. Any questions?

1. Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you

interact with me. It also explains how I'll store and handle that data and keep it safe.

 

2. What is Pippa Anderson – The Voice Coach?

Pippa Anderson – The Voice Coach is a sole trader business providing voice training services. It is not a limited company.

 

3. Explaining the legal bases we rely on

The law on data protection, based on the General Data Protection Regulation and formerly the Data

Protection Act, sets out a number of different reasons for which a company may collect and process

your personal data, including:

 

Consent

In specific situations, I can collect and process your data with your consent. This may be when you

have ticked a box to receive regular communications from us in a paper or electronic document or

on my website.

When collecting your personal data, I will always make clear to you, which data is necessary in

connection with a particular service.

 

Contractual obligations

In certain circumstances, I need your personal data to comply with my contractual obligations. If

you have booked me to provide a workshop, performance or entertainment service then I will

need your contact details for example.

 

Legitimate interest

In specific situations, I require your data to pursue our legitimate interests in a way which might

reasonably be expected as part of running our business and which does not materially impact your

rights, freedom or interests. For example, if I have worked for you before we may use your

email address details to send you direct marketing information telling you about services that

I think my interest you.

 

4. When do I collect personal data?

• When you visit my website, if you sign up to receiving updates

• When you make a booking

• When you engage with me on social media

• When you contact me by any means to make enquiries

• When you comment on or review products and services

 

5. What sort of personal data do I collect?

• For a booking or enquiry: your name and address and the name of other guests at the event

as necessary, event address and on-site contact name, email, telephone and mobile numbers.

• Details of your interactions with me such as with my website, email and social media

• Copies of documents you provide or signed contracts

• Payment information

• Your comments and reviews.

• Your social media username, if you interact with me through those channels, to help me

respond to your comments, questions or feedback

 

6. How and why do I use your personal data?

If you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section

below. Remember, if you choose not to share your personal data with me, or refuse certain contact

permissions, I might not be able to provide some services you’ve asked for.

 

Here’s how I’ll use your personal data and why:

• To perform any contract which I’ve agreed with you. If I don’t collect your personal data

during this process, we won’t be able to provide the required services and comply with

legal obligations.

• To respond to your queries or complaints. Handling information you have sent enables me to

respond. I may also keep a record of these to inform any future communication with us

and to demonstrate how we communicated with you throughout. I do this on the basis of

contractual obligations to you, our legal obligations and our legitimate interests in

providing you with the best service and understanding how I can improve our service

based on your experience.

• To protect my business from fraud and other illegal activities. I’ll do all of this as part of

a legitimate interest.

• With your consent, I will use your personal data to keep you informed by email, web, text,

telephone about lessons, relevant products and services including tailored special offers, discounts,

promotions, events, competitions and so on.

 

Of course, you are free to opt out of hearing from me by any of these channels at any time.

To send you relevant, personalised communications by post in relation to updates, offers, services

and products. I’ll do this on the basis of my legitimate business interest.

You are free to opt out of hearing from me by post at any time.

 

• To send you communications required by law or which are necessary to inform you about

changes to the services I provide you. For example, updates to this Privacy Policy Notice,

product recall notices, and legally required information relating to your orders. These service

messages will not include any promotional content and do not require prior consent when

sent by email or text message. If I do not use your personal data for these purposes, we

would be unable to comply with our legal obligations.

• To develop, test and improve. the systems, services and products I provide to you. I’ll do

this on the basis of legitimate business interests.

• To send you survey and feedback requests to help improve services. These messages will

not include any promotional content and do not require prior consent when sent by email or

text message. I have a legitimate interest to do so as this helps make our products or

services more relevant to you.

You are free to opt out of receiving these requests at any time by contacting me.

 

7. How I protect your personal data

I know how much data security matters to all clients. With this in mind I will treat your data

with the utmost care and take all appropriate steps to protect it. My computers and mobile devices

are all password protected.

I regularly monitor our systems for possible vulnerabilities and constantly review our security.

 

8. How long will I keep your personal data?

Whenever I collect or process your personal data, I will only keep it for as long as is necessary for

the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for

example by aggregation with other data so that it can be used in a non-identifiable way for statistical

analysis and business planning.

Her Majesty's Revenue and Customs (HMRC) requires us to keep records of contracts, payments and

invoices for 7 years. I will therefore normally hold information of any contracts for this long.

9. Who do I share your personal data with?

I sometimes share your personal data with trusted third parties.

Circumstances may be as follows:

To have items delivered to site before an event

If there are other entertainers or performers booked by us as part of an event

Should that be necessary:

• I provide only the information they need to perform their specific services.

• They may only use your data for the exact purposes I specify in our contract with them.

• I work closely with them to ensure that your privacy is respected and protected at all

times.

 

10. Where your personal data may be processed

If you take 1:1 lessons with me your data will be processed on a password protected booking and

 information storing website called Acuity Scheduling.

Additionally, your contact details will be stored in a password protected website called Dropbox.

If you attend group workshops, your data will be processed with a GDPR complying ticket service provider such as Ticket Source.

Unless I inform you otherwise your data will otherwise not be processed outside the UK.

 

11. What are your rights over personal data

An overview of your rights

You have the right to request:

• Access to the personal data I hold about you, free of charge in most cases.

• The correction of your personal data when incorrect, out of date or incomplete.

• The right to deletion, for example when you withdraw consent, or object and we have no

legitimate overriding interest, or once the purpose for which I hold the data has come to

an end (such as the end of a warranty).

• That I stop using your personal data for direct marketing (either through specific channels,

or all channels).

• That I stop any consent-based processing of your personal data after you withdraw that

consent.

You have the right to request a copy of any information about you that I hold at any time, and also

to have that information corrected if it is inaccurate. To ask for your information, please contact me

on pip.anderson@rocketmail.com. If I decide not to action your request I will explain to you the

reasons for our refusal.

Your right to withdraw consent

Whenever you have given your consent to use your personal data, you have the right to change

your mind at any time and withdraw that consent.

Where I rely on legitimate interest

In cases where I am processing your personal data on the basis of a legitimate interest, you can

ask me to stop for reasons connected to your individual situation. I must then do so unless I

believe I have a legitimate overriding reason to continue processing your personal data.

 

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all

channels, or selected channels. I must always comply with your request.

 

12. How can you stop the use of your data for direct marketing

You can stop direct marketing communications from me by contacting us by telephone, email, post

or via social media.

 

13. Contacting the Regulator

• If you feel that your data has not been handled correctly, or you are unhappy with my

response to any requests you have made to me regarding the use of your personal data, you

have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

• You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note I can't be

responsible for the content of external websites)

• If you are based outside the UK, you have the right to lodge your complaint with the relevant

data protection regulator in your country of residence. Details can be found in Section 16.

 

14. If you live outside the UK

By using my services or providing your personal data for services provided by Pippa Anderson – The

Voice Coach, you expressly consent to the processing of your personal data by me or on my behalf. Of

course, you still have the right to ask me not to process your data in certain ways, and if you do so,

I will respect your wishes. Sometimes I'll need to transfer your personal data between countries to

enable the supply of goods or services you’ve requested. In the ordinary course of business, I may

transfer your personal data from your country of residence to ourselves and to third parties located

in the UK.

By dealing with me, you are giving your consent to this overseas use, transfer and disclosure of

your personal data outside your country of residence for our ordinary business purposes.

This may occur because my information technology storage facilities and servers are located

outside your country of residence, and could include storage of your personal data on servers in

the UK.

I will ensure that reasonable steps are taken to prevent third parties outside your country of

residence using your personal data in any way that’s not set out in this Privacy Notice. I will also

make sure we adequately protect the confidentiality and privacy of your personal data.

 

15. Any Questions?

I hope this Privacy Policy Statement has been helpful in setting out the way we handle your personal data

and your rights to control it.

If you have any questions that haven’t been covered, please contact me on:

pip.anderson@rocketmail.com

 

Thank you,

 

Pippa

 

 

This notice was last updated on 22/05/2018